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Posts tagged: Vending Marketwatch

Pricing It Right: Pro-Vend’s Secret To Success In Vending Machine Operation

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By , May 2, 2016 9:42 am

pro vend

Pro-Vend’s recent article in Vending MarketWatch offers useful insightful tips to help any vending machine operation grow by  boosting their customer base while offering excellent service.


Saying ‘yes’ keeps Pro-Vend in the black. From new and modern equipment to cashless payment acceptance, this long-time independent vending operation based in Prince George, VA, is able to offer locations the innovative vending service and convenient products they want, but at a price all can afford. Current President and General Manager of Pro-Vend, Inc., Jerry Triplett, has worked to increase the value of snacks in order to earn a dollar price point in vending machines and reprice items to produce the desired commission rates requested by certain businesses.

Triplett’s positive client-service provider attitude and focus on sustainable business practices come from a product supplier background, but have worked very well in the vending business and has helped to maintain the company’s positive reputation in the Richmond and Tri-Cities market.

“Our customers know that we are honest and easy to do business with. Integrity is very important in our philosophy,” said Pam Keener, vice-president of sales. “We get very good referrals from our customers – which is a real blessing.” Keener is quick to point out these referrals wouldn’t come without the dedication and hard work of all of Pro-Vend’s employees.

A dream of better service

Established in 1988, Pro-Vend was formed by Michael McNally, a retired Mid Atlantic Coca-Cola executive. He has been chairman and majority stock holder for the last 28 years. Keener has also been with Pro-Vend since the beginning, having started in the Mid Atlantic Coca-Cola customer service department. She worked with Roland Fontaine who became the first president of Pro-Vend and was a driving force in building the company.

“It was corporate changes that brought McNally and Fontaine together to start the company,” Keener said. She joined them, quite nervous, initially, about working with a start-up, but after 28 years, it has all worked

The Advantages of Big Data for the Vending Industry

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By , March 28, 2016 12:38 pm


Vending Industry is catching on to the advantages of Big Data and technology integrations with their vending machines.


Big data is proof that you must indeed be careful what you wish for. With technology integration comes an onslaught of confusing information. On one hand, vending operators utilizing most of what today’s industry technology has to offer can see every aspect of their business. A vending machine becomes a dynamic automatic retailer that via MDB, DEX and telemetry offers data about equipment status, payment acceptor jams, item level product sales, cash in, sellouts and service.

On the other hand, big data doesn’t stop there. Micro markets provide invaluable data of their own. Suppliers have specific systems that report on products sales, customer preferences, loyalty programs and more. Coffee service data contributes either as part of the vending management system (VMS) or sometimes on its own.

Outside the industry-specific systems, savvy operators are also looking at online data — visits to their Website, social media interaction, SEO (search engine optimization), consumer trends and a lot of non-structured data that all melds together to give operators an idea of how their businesses are ranking in the local area and with customers.

That is big data, the tsunami of information that the industry can now gather. For most it’s overwhelming, and equally staggering to turn that data into action.

Chocolate Market Trends Driving Growth in the USA

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By , September 9, 2015 2:46 pm

assorted-chocoalte_10823466 http://www.vendingmarketwatch.com/news/12078706/report-chocolate-candy-in-the-us-10th-edition?utm_source=VMW+Today&utm_medium=email&utm_campaign=AUTM150523002 NEW YORK, May 28, 2015 /PRNewswire/ — Chocolate continues to be an indulgence that consumers can’t live without. While the U.S. chocolate market is dominated by a small group of players, with Hershey’s and Mars controlling a large chunk of market share, there are still many innovative chocolate makers trying to make their marks and find an audience. The category has experienced solid market growth in the last year, and premium chocolate makers continue to be at the forefront of innovation. This report takes a comprehensive look at the market for chocolate in the U.S. The report examines the trends driving growth in the category. Readers will learn about fast-growing brands and rising stars; the big gainers in brand share; the diverse range of chocolate products; chocolate’s functional benefits and marketer’s efforts to capitalize on them; demographics and psychographics of the chocolate consumer, and information on consumption habits; and the new, engaging ways in which chocolate marketers are connecting with customers. 
Chocolate Candy in the U.S., 10th Edition segments and quantifies the market by channel and product type, providing historical sales figures and forecasts through 2018. The report examines market size, drivers and trends, retail sales-tracking data from IRI and SPINSscan, new product trends, and national consumer survey data, both from an extensive analysis of Simmons data as well as the proprietary Packaged Facts Chocolate Usage Survey. The report also thoroughly maps out the competitive situation at the marketer and brand levels, with detailed profiles of Hershey, Mars, Russell Stover, Nestle, Lindt and others. 

VENDSCREEN – Announced new Touchscreen Support for Vending Machines

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By , April 22, 2015 11:25 am

vendscreen-new-logo_11446844Vendscreen unveils even more features for vending industry operators making vending machine refunds easier, cost savings and convenient.

Portland, Ore., April 20, 2015 – VendScreen, the industry’s leading manufacturer of retrofit touchscreen devices, announced that their touchscreens now support manual credit codes and student pin code programs on vending machines. These programs further differentiate the touchscreen experience from other cashless systems. The simple, over-the-air upgrade occurs seamlessly to current customers with VendScreen touchscreens.

Manual Credit Codes allow operators to provide customers with refunds in the form of a free vend to offset non-vended products or customer issues. Refunding money to customers often costs 10 to 15x the actual cost of the item. Credit codes save the hassle of mailing funds to customers or keeping cash on hand, and also improve the customer experience. Instant credit codes have already been used successfully by many operators to provide refunds while the customer is at the machine. Manual credit codes allow operators additional levels of control over refund dispersal.

VendScreen touchscreens now support established student pin code programs, such as NUTRIKIDS and MySchoolBucks. This allows students to access a stored value account via pin code to dispense vending machine items. The program is part of the POS payment program in K-12 schools, and provides another way for VendScreen operators to differentiate their offering to site locations and the end consumer.  “I approached VendScreen with the idea to tie the current cafeteria POS pin system in with vending to create a unified Campus solution, which will ultimately increase vending sales”, says Michael Cascione, Jr., Executive Operations Manager of CC Vending, Inc. “They have worked with me to make it happen quickly and efficiently. The beauty of over the air updates with VendScreen means I can satisfy my customer’s request to enable student pin codes with no additional hardware requirements.”

Additional updates include a new user interface that provides more choices for customers, and updates to the NAMA FitPick parameters based on the latest standards.http://www.vendingmarketwatch.com/news/12066620/vendscreen-unveils-even-more-features-for-industry-leading-touchscreens?utm_sourcesite_logo

Sneak Peak on “The Snacking Story”

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By , April 13, 2015 1:51 pm

CHICAGO – April 9, 2015 – Nutrition expert and bestselling author David Grotto, MS, RDN, LDN, will present a sneak preview of breakthrough research on the snacking story at the OneShow Wednesday, April 22 at 11:30 a.m. at the Las Vegas Convention Center.David_Grotto_Headshot_5527eb82a16a6

“Understanding new dimensions of snacking is an important component of being able to meet the needs of today’s consumers, most importantly millennials.  We are delighted David is participating and recognize the significant value of the material he will present,” said Roni Moore, NAMA’s vice president of marketing and public relations.

Grotto’s session, The Snacking Story: Trends and Solutions for Vending and Refreshment Services, will explore how product innovation, merchandising and marketing should be aligned with modern eating realities to meet consumer demand for better-for-you snack offerings.

Research data suggests that today’s consumers rarely follow the approach of three balanced meals, making “snacks the new black,” said Grotto. These new eating behaviors combined with a current focus on healthand wellness has catapulted the role of snacks way beyond “meal bridgers.” Consumer demand is growing for snacks that deliver physical, emotional, social and cultural benefits.


In his presentation, Grotto will share how the refreshment services industry can leverage this new snack trend information to meet the growing needs of today’s consumer.

David Grotto is the Senior Nutrition Marketing Business Partner for the Kellogg’s Specialty Channels Division, where he provides nutrition solution guidance for K-12, colleges, travel, military, vending, convenience and food service. In addition to his work with Kellogg’s, Grotto is a bestselling author of three books including his latest, Best Things You Can Eat. He is also a freelance writer and serves as an advisor to Fitness magazine. Prior to his work with Kellogg’s, Grotto hosted a live radio show on health and nutrition for 10 years, as well as a local television show. He also served as a media spokesperson for the Academy of Nutrition and Dietetics.

Grotto has more than 25 years of experience in the nutrition and wellness arena. He is a registered dietician and holds a Master’s in nutrition and wellness from Benedictine University.


Majority Of U.S. Consumers Have Smartphones

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By , April 8, 2015 11:24 am

Mobile Snapshot – Majority Of U.S. Consumers Have Smartphones, Less Than 1 In 4 Use It For Payments

The Federal Reserve recently released the Consumers and Mobile Financial Services 2015 report, which includes a look at how U.S. Consumers are using Smartphones. More than 70 percent of the U.S. population has a smartphone, but while payment via mobile is increasing, less than a quarter of consumers have used the phone for payment. It is both the ease of paying with cash/credit/debit as well as concerns about security that seem to be holding consumers back.



On the positive side for vending, those that did use smartphones for retail payment were comfortable scanning a barcode, using a QR code or paying via app.


Here is an excerpt of some of the key findings from the Federal Reserve Report:

• Mobile phones are in widespread use.

—87% of the U.S. adult population has a mobile phone, consistent with 2013.

—71% of mobile phones are smartphones (Internet-enabled), up from 61 percent a year earlier.

• Mobile phones are also changing the way consumers make payments.

—22% of all mobile phone owners reported having made a mobile payment in the 12 months prior to the survey, up from 17% in 2013 and 15% in 2012.

—The share of smartphone users who reported having made a mobile payment in the 12 months prior to the survey has increased to 28%, up from 24 percent in both 2013 and 2012.

—Among mobile payment users with smartphones, the most common type of mobile payment was bill payment through an online system or mobile app (68 percent, up from 66%in 2013).

39% of all mobile payment users with smartphones have made a point-of-sale payment using their mobile phone in the 12 months prior to the survey, in line with the 39% reporting such payments in 2013.

—Of mobile payment users with smartphones who made point-of-sale mobile payments, 31% did so by scanning a barcode or QR code displayed on their phone’s screen at check out (down from 39% in 2013), while 22% used an app that did not require tapping their mobile phone or scanning a barcode (up from 17% in 2013).

—Residents of more rural areas have a lower incidence of mobile payments use than residents of more urban areas.

• A preference for other methods of banking and making payments, as well as concerns about security, continue to be the main impediments to the adoption of mobile financial services cited by some consumers.

—Of those not using mobile banking, the primary reason respondents cited was a belief that their banking needs were being met without the use of mobile banking (86%).

—The primary reason non-mobile payment users gave for not using mobile payments was that they believe it is easier to pay with cash or credit/ debit cards (75%).


Fresh Food Demand is up for 2014 Vending Machine

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By , July 14, 2014 9:09 am

Fresh food always puts a smile on health conscious faces.  The future is strong for vending machines that are stocked with healthy selections.  Given the option most folks would welcome a piece of fresh fruit over a bag of chips.





Healthy vending products

While the AM State of the Vending Industry report does not specifically break out healthy vending products, there is an increasing demand for these among both consumers and operators. Vendors reported that healthy food attributed as much as a 25 percent upswing in sales. At the same time, operators report struggling to find product within the desired price point, taste profile and stale date. Operators are only starting to understand the opportunity and the path for executing against the opportunity of healthy vending products.

It will require developing new, low-cost distribution platforms which support delivery of fresh healthy products as well as a robust data aggregation







VendaCarts Prepared Food Sales Will Grow Serving More From Vending Machines

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By , February 5, 2014 2:50 pm

site_logoPrepared Foods from Retail Will Grow Twice As Much as Restaurant Visits Over the Next Decade, Reports NPD – #VendaCarts is your distribution center to serving up to 9 food and beverage vending machine lines guaranteeing fast service for the busy shopper.


Market research company Reportbuyer.com announced the availability of a new research report: “The U.S. Prepared Meals Market: What Consumers Eat and Why?”images4C7UXTTQ

The report provides the results for the Prepared Meals market in the U.S. from Canadean’s unique, highly detailed study of consumers’ Consumer Packaged Goods (CPG) consumption habits, and forms part of an overall series covering all CPG product markets, according to the company. Its coverage includes, but is not limited to, consumption behaviors, the extent to which consumer trends influence their consumption, the value of the market these trends influence, and brand and private label choices as well as retailer choices. Much of this information can also be analyzed by specific consumer groups, providing hard and fast data on consumers and markets at the product category level.

According to Reportbuyer.com the data provided is unique in the market as it tracks consumer behavior through to its actual value impact on a product market. This provides readers with a unique data analysis of the market, allowing marketing tactics and strategy to be updated in line with the very latest consumer behaviors.

Key Features and Benefits:

  • Consumer data, based upon proprietary surveys and then consumer group tracking and modeling for the following specific categories: Meal Kits, Pizza and Ready Meals markets.    untitled
  • Detailed consumer segmentation covering over 26 consumer groups, 20 consumer trends and consumption frequency for each product category.
  • Consumer penetration for brands and private labels, based upon the original survey and then subsequent consumer tracking and modeling.
  • Unique retailer choice data at the product category level, based upon the original survey and then subsequent consumer tracking and modeling.

Key Market Issues

More females consume Meal Kits than males. For instance, 13 percent of females record heavy frequency consumption compared to 8 percent of males, while 31 percent of females record light frequency consumption compared to 25 percent of males. Suppliers should consider this gender gap when developing their marketing strategies.

The Prepared Meals market in the U.S. is dominated by the Ready Meals category, which constitutes 67 percent of the overall market by value. This market is double the size of the second-largest product category, Pizza.

The frequency of Pizza consumption is highest among Tweens and Early Teens, 45 percent of which are heavy frequency consumers. This indicates that advertising and marketing campaigns are effectively executed on this demographic.

Key Highlights

Older consumers have a 24 percent share of the total Prepared Meals market in the US. This is a direct result of their sheer numbers, with the age group accounting for 25 percent of the total population. Slightly below average consumption by this age group indicates that it still has the potential to grow.

Approximately 40 percent of the value of the U.S. Prepared Meals market is accounted for by consumers in the Time Rich busy lives group. This highlights the importance of children and young adults in education to the Prepared Meals market.

Private labels record the highest penetration in the Meal Kits product category, which is also the least valuable in the Prepared Meals market in the U.S. Consumption in the more valuable categories of Ready Meals and Pizza doesn’t exceed 10 percent, highlighting an area which may come under increased focus from retailers.


It’s Not the Vending Machine that Makes YOU OBESE

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By , August 9, 2013 12:32 pm

It’s not the vending machine that makes you obese, operators need to take notice.  There seems to be some buzz about a recent news clip by KSL.com local Utah station on the Discovery Gateway Museum in Utah.http://www.ksl.com/?nid=148&sid=26258040

SALT LAKE CITY — A vending machine at the Discovery Gateway Museum is drawing attention.   Maria Farrington, a museum employee, said this particular exhibit is creating a lot of buzz. “All of us are conditioned to put money in and get sugary, sweet sodas,” she said. “Here, you don’t have to put money in. It tricks you by saying, ‘Woah, no money, it’s free!’ “It’s called The LiveWell vending machine, and it has some serious attitude. When kids push the buttons, instead of getting a sweet treat, they get life advice.

Utah Vending

All of us are conditioned to put money in and get sugary, sweet sodas. Here, you don’t have to put money in. It tricks you by saying woah, no money, it’s free! “Back up! Back up! No seriously, for your health, move away from the vending machine,” blares an automated voice Farrington said. 

When kids try to grab a snack, they get a message about health in its place.  “It’s some information that will carry us not only throughout that whole day, that whole summer and hopefully our whole life,” Farrington said. The exhibit at Discovery Gateway is a permanent fixture. There’s also a travelling vending machine that visits schools, hospitals, and other public venues.

In Utah are vending machines the only means for kids to get a sweet or salty unhealthy snack? 

I didn’t think so, what about every and any convenience or grocery store check out line.

Since when did a vending machine make you obese?

Vending Marketwatch blogger Emily Refermat responded on VM’s recent blog post, “I suppose when someone has an agenda, any industry is fair game to bash. But really, where’s the research correlating the rate of obesity to how often someone indulges in a snack from a vending machine? ‘Back away for the sake of your health’ seems pretty generalized and I don’t think kids will really get the message. Research shows education is the best defense. That’s what a museum is supposed to do after all, isn’t it? But instead, vending machines have been added to the Utah youth’s “don’t” list.”http://www.vendingmarketwatch.com/news/11080254/blog-vending-machines-make-utahs-naughty-list

What has NAMA and the Northwest Automated Vending Association done about this?


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