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Cash Continues to be # 1 with Consumers

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By , January 19, 2016 8:57 am


Cash is still a prominent payment choice for consumers. The latest Cardtronics, Inc. survey reveals that in spite of people having access to and using a greater variety of payment methods, cash remains widely used and frequently selected for making all sorts of payments. From paying people back to convenience store purchases to tipping, cash retains a prominent place in the consumer payments landscape.

The findings come from a late 2015 Cardtronics-sponsored survey of more than 1,000 U.S. adults, with survey data also uncovering surprising facts about how Millennials use cash.

“Cash is king for many consumers, even in today’s expanding universe of digital payment options,” said Tom Pierce, chief marketing officer, Cardtronics. “Our survey data clearly shows that in a competitive payments environment, cash is a predominant payment form and sits atop multiple spending categories.”

The survey asked, “What type of payment have you used in the past year for the following situations?”  And the answers revealed that while consumers are using a mix of payment methods, time and again, cash is number one in a variety of scenarios, including:CashSurveyFullPage__1_.569d172f32210

  • Paying someone back — Cash: 78 percent; runner-up Check at 18 percent
  • Convenience store purchases — Cash: 63 percent; runner-up Debit at 41 percent
  • Snacks away from home — Cash: 67 percent; runner-up Debit at 37 percent
  • Grocery Store — Cash: 52 percent; runner-up Debit at 51 percent
  • Small business — Cash: 49 percent; runner-up Credit at 43 percent
  • Restaurant — Cash: 53 percent; runner-up Credit at 48 percent
  • Tipping — Cash: 78 percent; runner-up Credit at 27 percent


  • In addition to identifying where and when cash continues to play a prominent role in consumer spending, the Cardtronics survey findings also provided insights into how different demographic groups use cash.”There is a myth in the marketplace that Millennials have abandoned cash in favor of mobile and other digital payments. It’s simply not true. What we found exposed the myth, with Millennials embracing cash usage along with new payment methods. Millennials take an open-minded view of payments and cash plays a pivotal role in their payment choice mix,” added Pierce.While more than half (57 percent) of Millennials reported using a greater variety of payment methods than before, nearly half (45 percent) of that group also said that they’re more likely to pay more with cash now than they did a few years ago. In fact, Millennials report increased cash usage at the greatest clip compared with all other survey respondents.

Coke Cola Shares Research on Micro Markets

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By , January 6, 2016 1:51 pm


The Coca-Cola Company shares research on micro markets and how the segment is shaping up in a recent infographic. It includes benefits of micro markets versus vending, the best locations for a micro market and reasons consumers like micro markets.

To view the infographic, click here.

Research comes from Bachtelle & Associates and Gongos Micro Market Consumer Intercepts.


Chargebacks Will Hit Vending Operators Hard in 2016

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By , January 4, 2016 11:45 am


If you aren’t aware of what a chargeback is and how much you will pay, then you need to make it a priority to learn more about it for 2016.

Vending operators will be hit hard on chargebacks.


We have known that the EMV, (Europay, MasterCard and Visa), contactless credit and debit card standard was coming to the U.S. for some time. Europe has been using the standard for years in the form of a credit/debit card with a chip inside paired with a consumer entered pin number, in order to increase security. Unlike the rest of the world, the U.S. has still been using the magstripe technology (developed in 1960 by IBM). But you may have noticed that your credit and debit card providers sent you new cards with the chip, and major retailers like Target, Wal-Mart, etc. are requiring that you insert your card rather than swipe.

In fact, this October was considered the real EMV milestone for the U.S. The credit card processors have now switched liability for fraudulent credit and debit charges from themselves to banks and merchants if they do not offer EMV cards and card readers, respectively. That could include vending operators who do not have an EMV compliant card reader on their vending machine. In the simplest terms, when a fraudulent card is used, whoever didn’t comply the most with the new EMV standard eats the charge. The person to “eat the charge” may be different based on a number of factors.

However, right now there is a huge and unforeseen problem for vending operators who do not have EMV compliant readers. The real issue is

What is a Chargeback?

I recently talked with a payment industry contact to fully understand the chargeback issue as it relates to EMV and vending. He explained that when an EMV credit card used at a vending machine is later reported stolen, operators have to eat the transaction cost, which we knew. (This applies if the machine does not support the chip which virtually none do in the U.S.)

However, operators also get charged a “chargeback” fee by the cashless processor. The fee is per transaction, not per card or customer. So if a college student buys 30 $1.50 items from a vending machine and then reports the card as stolen, that results in the operator paying not just the $1.50 for all those transactions, but also $25 per transaction for the chargeback, or roughly $45 in product costs and $750 in chargeback fees. It’s a huge issue and just as real for micro market operators who do not have EMV compliant card readers on their kiosks.

Now, if the credit and debit cards used by the consumer don’t support EMV, then the liability and fees would go to the bank, not the operator, but as more magstripe cards are replaced with chip cards, there will be a greater liability cost to the operator. Visa, MasterCard, Amex and the banks are working on this chargeback issue as it’s very significant. I know of one vending operator who received $11,000 in chargebacks in one month and the liability shift that led to these fees only happened in October. We’ve barely scratched the surface of this issue.

The future

Right now the best thing to do is to work with your equipment supplier on an upgrade path for taking EMV/Chip cards. And if you have machines at colleges or other places where fraud may occur, maybe think about pulling non EMV/Chip compliant readers. The stolen goods at $1.50 per transaction will not ruin you financially, but the chargeback fees will.

Editor’s Note: Stay tuned for more about chargeback fees as they relate to non-EMV readers in the vending


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